Refund policy
Last updated: 11 October 2026
This policy follows the rules of our terms of sale (sections 8 and 9).
In short: free 14-day returns for non-configured watches; refund no later than 14 days after your request; defective watch repaired or replaced free of charge, shipping both ways included.
Time limit
You have 14 days to withdraw, without giving any reason. The period starts on the day you, or a person you have designated (other than the carrier), receive the order. You can also withdraw before receiving it. If the period ends on a Saturday, Sunday or public holiday, it is extended to the next working day.
Configured watches: no withdrawal
A watch created with "Create my watch" is assembled to your choices. It cannot be withdrawn from (article L221-28 3° of the French Consumer Code). This exclusion does not affect the legal guarantees: a defective configured watch is repaired or replaced free of charge.
How to withdraw
- Online: click "Withdraw from contract here", at the bottom of every page of the site. Enter your name, email and order number, then click "Confirm withdrawal". We send you an acknowledgement of receipt by email without delay, with the content of your request and its date and time.
- By email to contact@sharpmod.fr, or by post to 38 rue Paul Vaillant Couturier, 93130 Noisy-le-Sec, France. You may use the model form in the appendix to our terms of sale, but you don't have to: any clear statement is enough.
Free return
Returns are free: we send you a prepaid return label. Send the watch back no later than 14 days after telling us of your decision, with the accessories and gifts delivered with it (velvet watch box, adjustment kit, microfibre cloth). Pack it carefully, in its original packaging if possible.
You may try your watch on as you would in a shop. You are only liable for any loss in value caused by handling beyond what is needed to check its nature, characteristics and proper working.
Refund
We refund everything you paid, including shipping costs, no later than 14 days after the day you tell us of your decision. If you chose home delivery (€7.90) instead of the free pickup point, that extra cost is not refunded.
We may wait until we have received the watch, or proof that you have sent it, before refunding you. The refund is made with the payment method used for the order, at no cost to you. For a payment in instalments, it is paid to the provider (Klarna or Alma). If the order has not shipped yet, we cancel it and refund you, with nothing to send back.
Defective watch
Email us at contact@sharpmod.fr describing the defect, with a photo or video if possible. We send you a prepaid return label, then repair or replace the watch free of charge, shipping both ways included.
Damage occurring after delivery because of a knock, water, misuse or a third-party intervention is not a lack of conformity.
Exchanging a watch
To choose another model, the simplest way is to withdraw (the return is free), then place a new order.
Any questions?
Email us at contact@sharpmod.fr or call +33 7 69 09 61 86.
